Refund and Returns Policy
At Muha Meds Store, customer satisfaction is at the core of everything we do. While we are confident in the quality of our products, we understand that issues can occasionally arise. Please review our policy below for guidance on replacements, store credit, and how we handle any concerns with your order.
1. No Physical Returns
Due to the perishable and sensitive nature of cannabis products, we do not accept physical returns. However, we are committed to resolving issues in a timely and fair manner.
2. Damaged or Unsatisfactory Items
Reporting an Issue
If you receive a damaged or defective product, contact us within 48 hours of delivery. Be sure to include your order number, a brief description of the issue, and clear photos if applicable.
Resolution Options
Depending on the situation, we will offer one of the following:
- Replacement: We will send a replacement product at no additional charge.
- Store Credit: If a replacement is not feasible, store credit may be issued for use on a future order.
3. Refunds
We do not issue refunds. Instead, we provide store credit or product replacements as a way to make it right.
4. Policy Updates
This Refund and Returns Policy may be updated as needed. Any changes will be reflected on this page. We encourage customers to check back periodically for the latest version.
5. Contact Us
For questions or concerns related to this policy, please contact us at:
support@muhameds.store
Muha Meds Store is here to ensure you have a positive and reliable shopping experience.
